Equipment Rental Counter Associate
Buttrey Rental Service Inc
Equipment Rental Counter Associate
Full Time • Buttrey Rental Service Inc
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
EQUIPMENT RENTAL COUNTER ASSOCIATE
JOB DUTIES:
- Counter Associate will assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
- Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate
- Prepare rental forms and contracts by obtaining customer signature and other information as required
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Answer telephone and receive orders by phone
- Resolve customer problems and answer questions
- Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary
- Daily audits of open contracts and call overdue rentals
TECHNICAL SKILLS:
- Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
- Periodically update and review company website for accuracy and messaging
OTHER TASKS AND RESPONSIBILITIES:
- Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean
- Report safety violations to supervisor
- Adhere to all company policies, procedures, rules, and regulations in written or verbal form
- Comply with government safety requirements and other regulations and security in store
- Attend department, store, and safety meetings
- Perform other duties as requested
WORKING CONDITIONS:
- Must be able to sit or stand for long periods of time
- The job requires constant interaction with the public
- May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
- Most work will be indoors with limited exposure to outside elements
- Some Saturday work required
EDUCATION, SKILLS & REQUIREMENTS:
- A high school diploma or equivalent GED is preferred but not required
- Bilingual preferred
- Must be able to lift/move approximately 50-70 lbs.
- Customer service aptitude
- Strong telephone skills
- Effective written and oral communication skills
- Valid driver’s license and clean driving record
- Equipment rental industry experience preferred
- Point of Rental software experience preferred
- Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
PAY FREQUENCY:
- Paid biweekly
SCHEDULE:
- Day shift: 7am-5pm
- Open: Monday-Saturday
- Overtime available
About Buttrey Rental
WELCOME TO BUTTREY RENTAL
Since 1946 we have been proudly serving the Western Chicago Metropolitan region. We offer an extensive fleet of new and well-maintained rental equipment, tools and trucks from our convenient location in Westmont.
1946 to 1985
Buttrey Rental was founded in 1946 by Morris Buttrey. Morris got started in the rental business by renting out moving trailers, many of which he built himself from his gas station in Melrose Park. He found that his customers also had the need for other items besides trailers. The rental inventory expanded over the years to include everything from cars, trucks, and tools to party goods. When Morris first started renting trailers, he had a doorbell at his gas station wired to ring at his apartment a few doors down the street from the gas station. If anyone needed to rent a trailer after hours, they rang the bell and Morris would come down to rent them a trailer.
In 1959 seeing the need for a rental store in the growing Western suburbs, a branch store was opened in Downers Grove. The Melrose Park store was closed a few years later. In the early 1960’s the store in Downers Grove was relocated further east behind the original McDonald’s on Ogden and an RV sales lot was opened up next to the rental store. In 1971 Morris bought a larger building in Westmont where we are presently located.
1985 to PRESENT
In 1985, after nearly 40 successful years in the rental business, Morris decided to retire. The rental store was purchased by his grandson Scott Harris, who still owns and operates Buttrey Rental.
Since 1985, I have seen many changes in the rental industry. We have been able to take advantage of many new technologies offered in rental equipment as they have developed through the years. Our current rental inventory offers many of these new improvements, which have greatly increased productivity. I am very excited about our new line of "emission free" battery powered equipment! Our battery powered rental and sales inventory now includes compact backhoes, loaders, and material handling equipment. We have also recently added battery powered compaction equipment.
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